I'm always knitting, crocheting and sewing. I've been married for over 30 years and I'm a proud grandmother. Also trying to be eco-friendly.
We accept various forms of payment. Please see the checkout for details.
We want to offer you the best service. Whenever possible we will always dispatch your items on the same day, or next working day after you order. We have various methods of dispatch available at our checkout.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Please contact me if you have any problems with your order.
Customers may return new, unused items within 14 days of delivery for a full refund. Items should be returned in their original product packaging and tags etc must be attached. The buyer will need to pay for the return shipments.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window. Please make sure you enclose your order details and your name and address.
We answer your calls and pack your parcels ourselves to ensure the best service. If you need any help or further details, please call 020 8658 4508
Privacy & Security
We collect, store and process your personal information only for specific objectives. When you purchase products, enquire about our products, or provide us with your personal data we may collect personal data from you, such as your name, address details, your email address and a contact telephone number. We use your information to optimise our service, for example processing purchases and invoicing. We do not sell personal information. We may also disclose your personal data to our supply and delivery partners for the purpose of processing and fulfilling your order. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.
Etsy have put in place appropriate procedures to safeguard and help prevent unauthorized access, maintain security of your data, and correctly use any information that we collect online.
Where we do have to gather your personal information, you are in control of entering those details and this will always be carried out via a secure page which keeps your information private. Once we have received your personal data, we use strict procedures to prevent unauthorised access.
You are entitled to complain to the ICO if you think there is a problem with the way we handle your data. www.ico.org.uk. You have the right to access personal data held about you. Your right of access can be exercised in accordance with the GDPR. For more information see https://ico.org.uk/fororganisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You can exercise this right at any time by contacting us. For this or any other questions please contact us.
PO Box 411, Beckenham, Kent BR3 9BB
Please contact me for any details.